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Frequently Asked Questions

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LISTING FAQs

Listing FAQs

(Q) Can I start my listing and finish it later?

(A) Yes. The minute you begin writing your listing, a draft is set up and remains in this format until you are satisfi

(Q) Can I start my listing and finish it later?

(A) Yes. The minute you begin writing your listing, a draft is set up and remains in this format until you are satisfied with it. Even after the ad appears on the Internet, you will have 24/7 access to it and you have the freedom and flexibility to change it whenever you like.

(Q) How long does my listing stay active on all portals?

(A) With the exception of Juwai.com and SeekCommercial.com.au, your business or commercial property will remain on all other portals for as long as you wish. It only gets taken off if your property has been sold or you ask for it to be removed. The Juwai.com and SeekCommercial.com.au subscriptions expire after 3 months. This can be renewed for another 3 months for $99 and $149 respectively according to your preferences.

(Q) I have specific requirements for my listing. Can you help?

(A) Yes, our trained consultants are available to assist with your queries. We are open from 9am to 7pm Eastern Standard Time 7 days a week. You can contact us via phone, email or link with us by using Livechat (bottom right hand corner).

Our professional advertising consultants will be able to give you valuable advice when you selling or leasing commercial property or selling any businesses.   

(Q) If I encounter some problems during listing process, can I call someone for help?

(A) Yes, you can contact us at any time during the listing procedure. The No Agent Business support team is at your disposal and your advert does not have to be at published stage for us to be able to see it.

(Q) Can I list more than one business/commercial property through No Agent Business?

(A) Yes, the number of businesses and commercial properties you are able to list is unlimited. In fact No Agent Business has a one-of-a-kind, simple-to-use dashboard that permits you to see and edit all your adverts, all from one spot. You can access your properties whenever you like and alter them whenever you wish. The edited version will be pushed to all relevant portals automatically.

(Q) Can I call you if I have some questions?

(A) Yes, we are reachable via telephone, email or Livechat (bottom right hand corner).

Our business hours are 9.00am till 7.00pm Eastern Standard Time 7 days a week! The friendly staff at No Agent Business are here to respond to any queries that you might have – from when you list your property to the end of the sale.

Please remember, when you sell your property through No Agent Business, you are not alone! We are here for you.

(Q) Once I am with No Agent Business, can I also list with a broker?

(A) Yes you can. We do not lock you into an Exclusive Agreement. When you list with us, we request that you sign a General (non-Exclusive) authority that permits you to list with other agents or brokers if you opt to do so further down the track.

Our authority clearly states that there is no commission to be paid once your property has been sold and that all the marketing fees have been paid upfront. This circumvents any confusion.

(Q) How can you afford to advertise on so many portals at such affordable price?

(A) Unfortunately Brokers and Agents have historically charged heavy commissions. No Agent Business has been established since 1999. Since then, we have helped thousands of customers to sell their businesses and commercial properties and lease their commercial properties that were liable for commission. 

It is our experience that most businesses and commercial properties sell by themselves if the price is correct. It’s important however for you to ensure that you maximise your enquiries through optimal exposure. And this is exactly why the DIY way of selling a business or commercial property through No Agent Business has such a high success rate. When you list your business or commercial property through us, we’ll list it on all of the relevant main Australian advertising portals such as SeekCommercial.com.au, RealCommercial.com.au, CommercialRealestate.com.au plus others. This lets you gain the best exposure for your property while at the same time having full power over your advertising campaign.

 (Q) Can I delete my own listing?

(A) You have all the power. You can mark your own property as sold or under contract at any time. Alternatively send us a request to remove or cancel by emailing sales@noagentbusiness.com.au. Tell us why you are cancelling and leave the rest to us.

(Q) How can I cancel my account?

(A) As no contracts exist between No Agent Business and its customers, you can request to remove your details at any time by emailing us at sales@noagentbusiness.com.au. Tell us why you are removing the account and we will do the rest.

Payments

Payments

(Q) What payment methods do you accept?

(A) We accept credit card payments (using Master and Visa cards), PayPal payments (using Master, Visa and Amex cards) and Bank

(Q) What payment methods do you accept?

(A) We accept credit card payments (using Master and Visa cards), PayPal payments (using Master, Visa and Amex cards) and Bank Transfer payments. If you don’t have Internet access, we can process credit card payments via phone or you can send us a cheque by post. We are very flexible!

(Q) How do you process credit card payments?

(A) All credit card payments are processed directly by our bank. This means that we do not hold your credit card details.

(Q) Do I need a PayPal account to make a payment using my credit card?

(A) No, you do not need to have a PayPal account in order to make a payment.

(Q) What details will appear on my credit card statement?

(A) The transaction from No Agent Business will appear as NAP Realty Pty Ltd.

(Q) I don’t like providing my credit card details over the Internet. Is there another way I can pay you?

(A) Yes, you can choose to do a Bank Transfer. When you choose this option, an automatic email will be sent to you with our Bank Details in order for you to process your payment. Bank Transactions are checked everyday and once your payment is received a receipt is available for you.

(Q) If I pay by EFT, does this delay my listing?

(A) Usually EFT's take one business day for funds to appear in our account.  But if you email us a screenshot confirmation of payment to sales@noagentproperty.com.au then there will be no delay for your listing to appear.

(Q) Is there another way I can pay you?

(A) Yes, for those who do not wish to pay by PayPal, credit card or bank transfer we can perhaps organise another method. Just all us on 1300 850 855 to discuss.

Enquiry Handling

Enquiry Handling

(Q) How do buyers get in contact with me?

(A) If the buyer saw your ad on our website, they can either call you directly (provided you exposed your telephone num

(Q) How do buyers get in contact with me?

(A) If the buyer saw your ad on our website, they can either call you directly (provided you exposed your telephone number) or they can send you an online enquiry.

If, however, the buyer saw your business or property on one of the 3rd party portals such as SeekCommercial.com.au, RealCommercial.com.au, BSale.com.au, or CommercialRealEstate.com.au, they will either call our office or send an online enquiry.

The online enquiries are passed on to you automatically in real time.

The telephone enquiries are handled by our professional staff who will collect buyer’s details and email them to you, and then give them your phone number also if you chose to display it on our site.

Please note that our telephone lines are open from 9am till 7pm Eastern Standard Time 7 days a week. If the buyer calls outside this time, we pass on the message first thing the following morning.

(Q) What happens when a buyer makes an online enquiry for my business or property?

(A) When a buyer makes an online enquiry about your business or property, our system automatically takes care of this enquiry in two ways. These are:

1. Sending the enquiry directly to your email address

2. Sending your contact details to the buyer

(Q) What happens when someone calls about my business or property?

(A) When a buyer makes a telephone enquiry about your business or property, the enquiry will be handled by one of our trained staff.

We will collect the buyer’s contact and enquiry details and email this information to you. Your details will also be passed onto the buyer.

(Q) My contact details are not displayed on any 3rd party portals, how would buyers contact me?

(A) Buyers generally enquire about businesses or properties via phone or email.

When a buyer calls our office, one of our friendly consultants will handle the enquiry and gather the buyer's details. Those details will be automatically sent to you via our internal messaging system. We also pass your contact details to the buyer so they can call or email you directly.

Please note that our office hours are from 9am till 7pm Eastern Standard Time 7 days a week.

If, however, a buyer has opted to reach you via an online enquiry system, all the enquiries are automatically matched with your details and the enquiry will reach you within 10 minutes. Once again, your details are also emailed to the buyer. This system runs automatically and does not require human interface. Our experience is that this is the most effective way for us to connect buyers and sellers.

Creating and Managing Your Listing

Creating and Managing Your Listing

(Q) How do I create my listing?

(A) This is a very straightforward process. On signing with us, you will be directed to a page where you will be requested t

(Q) How do I create my listing?

(A) This is a very straightforward process. On signing with us, you will be directed to a page where you will be requested to itemise the specifics about your business or commercial property. If all the particulars are ready to go, the procedure can be as speedy as 10 minutes. If, however, you don't have all the particulars prepared, you can enter in only the information that you have and you can always come back to it later when you are ready.

(Q) What size photos should I be uploading?

(A) Please ensure that photos are taken in landscape mode. We recommend that the photos are under 1.5mb. You'll need to resize the photos before uploading as our website will not do this, but we can help you with this if you're having trouble! Just send and email to support@noagentproperty.com.au

(Q) I am not sure how to write a good description. Can you help with that?

(A) Of course! When listing your business or commercial property, an effective copy/description goes a long way in encouraging a buyer to make an enquiry; therefore a great description is essential! Please note that a wordy write-up does not automatically make it a good write-up. We understand writing copy that sells can be difficult and we can certainly assist. Because we won't be familiar with the business or property, we will need you to write some information, but we can help make it more appealing.

(Q) Once my business or commercial property is listed, can I make adjustments?

(A) Definitely! You have full control over your advertising campaign. Our software allows you to implement any changes to your listing 24/7 at the push of a button. After you have made the required alterations, press “Submit”.

That’s all it takes.

(Q) I don't like using computers; can someone help me with the process?

(A) Yes, that is why we are here. We are just a phone call away. Just give us a call and one of our friendly stuff will help you create a listing!

(Q) If I want to keep my listing private, can I hide my personal details such as address and phone number?

(A) Yes. You have options to keep these details private. When entering your business or commercial property address you will be able to choose to enter your full address or only the suburb. If you opt to enter only the suburb, your full address will not be promoted. Along the same lines, you are also given the choice to keep your phone number private. Please note that your phone number can only be exhibited on the No Agent Business website and not third party portals (see related FAQs)

(Q) How do I upload photos?

(A) When you are listing your business or commercial property, a special screen requests that you choose the relevant photos from your computer to be uploaded to our website. The process is very straightforward. Select the photos and click on "Add". It couldn’t be simpler.

(Q) Can I advertise my contact details in my listing?

(A) You are allowed to advertise your contact details on No Agent Business, however, third party portals such as SeekCommercial.com.au and RealCommercial.com.au do not allow vendor contact details to be displayed in the advertisements. 

The following details are not allowed to appear in the heading or description of the advertisement:

   * Name

   * Telephone numbers

   * Email addresses

   * Links to other websites

(Q) When I make changes to my listing, how long does it take for changes to appear on third party portals?

(A) We ask to allow at least 3 hours for changes to appear on 3rd party portals. This is during our 9am - 7pm EST 7d business hours because our staff must review changes first. 

(Q) Can I put my listing on hold?

(A) Yes you can. However, this is the same as withdrawing and relisting the business or property.Withdrawal is free, but relisting will incur a fee of $99. Just send us an email to support@noagentproperty.com.au with your property ID  and the reason for the withdrawal or give us a call on 1300 850 855, and we'll do the rest.

(Q) How do I make changes to my listing?

(A) To make changes to your listing is easy! As part of your subscription we provide you with access to our member area, where you can login any time 24/7 and amend your listing. Make sure you click "Enter Changes" where applicable before navigating away from the page. Then, once you finish editing your listing, just press "Submit" button and you are done!

(Q) When I modify my listing, do I need to notify anyone?

(A) No, when the changes are implemented, this listing is automatically updated.

(Q) Can I hide my business or commercial property address from being advertised?

(A) Yes. When entering your business or commercial property address you have the option to put down your full address or just suburb. If you choose the suburb only option, your full address will not be displayed.

(Q) How many images can I upload with my listing?

(A) Up to 20 photos per listing. Generally, 12 to 15 photos are sufficient to showcase a property, and sometimes less for a business depending on the type. Remember to take your photos in landscape mode, not portrait.

(Q) Can I temporarily withdraw my business from the market?

(A) Yes you can. This is the same process as putting the listing on hold and will incur the $99 fee when you choose to re-activate the advertising. Just send us an email to support@noagentproperty.com.au with your listing/property ID  and the reason for the withdrawal or give us a call on 1300 850 855, and we'll do the rest.

(Q) Do you provide tools to create a listing or should I email you all the details?

(A) You are given all the necessary tools to facilitate a quick and easy listing and to alter the details whenever you like. No Agent Business has been in operation since 1999 and during which time we have developed our own management area called "My Place".

Packages FAQs

Packages

(Q) Which websites do you list your properties on?

(A) We list properties on the following portals:

  • www.NoAgentBusiness.com.au
  • www.SeekCommer

(Q) Which websites do you list your properties on?

(A) We list properties on the following portals:

  • www.NoAgentBusiness.com.au
  • www.SeekCommercial.com.au
  • www.DomainBusiness.com.au
  • www.AnyBusiness.com.au
  • www.BSale.com.au
  • www.EdenExchange.com.au
  • www.AllHomes.com.au
  • www.Realestate1.net.au
  • www.juwai.com.

 We are continually on the watch for more exposure for our customers.

(Q) If I buy a premium package, can I upgrade to ultimate package later?

(A) Yes. However it works out more economical to purchase an buy an ultimate package right from the start.

(Q) Can you recommend other ways to help me maximize my exposure?

(A) We recommend conducting weekly inspections for buyers to come and view your property. This is the best way to get prospective buyers through the door. It is important for prospective purchasers to actually see the your property in order to make a decision to buy. It is our experience that they don’t feel comfortable calling for a private inspection but are happy to arrive at a scheduled open for inspection time.

Open For Inspection times can be easily set up through your member area.

When you are managing your inspections, it is essential that you direct people to your property using directional signs. These signs are available for purchase at any time through your member area. This is a very cost-efficient way of directing people to your property.

(Q) None of the packages you have suit me. Can you create a customised package for me?

(A) Sure, just give us a call on 1300 850 855 and we’ll happily customise a package to suit your requirements.

(Q) I can advertise privately on Business.Domain.com.au. Why should I advertise through No Agent Property?

(A) That’s correct, you can advertise on Business.Domain.com.au privately. However, advertising via No Agent Property is far more cost efficient. Private listings on Domain.com.au will set you back around $500 per month! This price might change according on your location. When you advertise on Domain via No Agent Property, it will only cost a once-off fee of  $310 extra (an upgrade from Premium to Ultimate package). Your property will be listed until sold!

(Q) Apart from package fees, are there any other costs that I should know about?

(A) No, there are no other charges.

(Q) How much commission do you charge?

(A) We do not charge commission! That is the beauty of our website. Once you purchase your advertising package, there are no additional fees or charges. The fee structure is that easy!

(Q) I have my own "For Sale" board; can you adjust the price of the package for me?

(A) Yes, we can amend the cost of the package. Just give us a call and we will adjust it accordingly.

Selling FAQs

Selling Process

(Q) Is it safe to sell privately?

(A) Yes it is. Common sense prevails when doing an Open For Inspection. Our suggestion is that you take down some form of ID before

(Q) Is it safe to sell privately?

(A) Yes it is. Common sense prevails when doing an Open For Inspection. Our suggestion is that you take down some form of ID before you allow people to inspect your business or commercial property. You have the right to ask for full identification.

Many agents only take down a name and phone number, but that’s not sufficient. Purchasers can give incorrect phone numbers, so you are not really aware who is coming into your property. A serious buyer looking at your house should not have any objection to offering full identification.

(Q) Do I need any legal advice in order to sell privately?

(A) Yes, you are obliged to have a legal representative to help you prepare documents and finalise the deal!

No Agent Business is a Real Estate Agency and as such is not entitled to provide any legal advice in relation to the sale of your business or commercial property.

If you do not have a solicitor to help you with the sale and you would like our assistance, please give us a call and will help you to source a local representative.

(Q) How much money will I save if I am selling my house “for sale by owner” through No Agent Business?

(A) Selling your business or commercial property through No Agent Business saves you thousands of dollars. On average, agent’s commission across Australia is approximately 7% of the sale price. So if you are selling an asset worth $500,000 you stand to save $35,000 (plus GST). Additionally, an agent will could charge you anywhere between $3,000 and $15,000 for a marketing campaign.

With No Agent Business it’s a once-off cost! There are no concealed fees, there are no monthly fees and there is no commission! Check out our business selling packages here, commercial property sale packages here and commercial property lease packages here.

(Q) Do I need to be a sales person to sell my business privately or sell my commercial property privately without an agent?

(A) No, you don’t need to be a sales person to sell your own business or commercial property. Remember this - no one has better knowledge about your business than you. Buyers find it very uplifting dealing directly with an owner.

It is more about proficiency in communication than sales. Also, when you are dealing directly with purchasers, you only have ONE business to sell. An agent has other similar properties on their books to show their buyers which means they might not always have your best interest in mind.

(Q) To sell your own business or commercial property sounds too complicated and time consuming. Is that true?

(A) Selling privately does not necessarily have to take up too much time or be a complex task. Certainly you will be handling all buyer enquiries and yes it takes time and effort.  But think of all the thousands of dollars in commission you will save. And you also have control of your sale from beginning to end. These days many Australians are choosing to sell privately and if it were a difficult process, this would certainly not be the case.

Q) When is the best time to sell a business?

(A) There are prospective purchasers coming into the real estate market on a daily basis! Some purchasers need to buy straight away while some have time on their hands to find their ideal business or commercial property.

Traditionally Spring is regarded as a good market in which to sell. Properties are often at their peak-presentation because of the greenery and colourful gardens. This is more often a myth than a fact. With more properties on the market during Spring, buyers have more choice which might not be a good thing when selling your property. The state of the economy can also have an affect on the market place: A steady economy means steady buyers and sellers. As the median price for houses goes up, more buyers enter the market.

Listing with No Agent Business alleviates the pressure. Our, listing packages involve a once-off payment and your property remains listed until a purchase takes place. You also have full control of altering your price range to match the market, even after its published. 

(Q) How can I make sure I get the best price possible?

(A) As part of our Premium and Ultimate packages, we include a Comparative Market Analysis report that provides you with historical sales data of similar properties in the area in which your property is located. This is essential information for any serious seller! We use RP Data in order to generate these reports. RP Data is regarded a market leader in providing property data information and is utilised by the majority of Australian Real Estate Agents.

The value of your property is determined by what a buyer is happy to pay on the day. Your goal is to get as many buyers interested as possible at the same time. This puts you in a better negotiating position. The way to achieve this is through a solid marketing campaign.

Choose the most affordable package for you. Each package provides additional exposure on the selected websites, with the Ultimate Package providing the highest number of websites.

(Q) How and when do I arrange a contract of sale?

(A) The Contract of Sale is a legally binding agreement between a seller and a buyer. A Contract of Sale is different to a ‘Vendor Statement” but they are generally combined into one document to give to interested buyers.

It is best to use a local conveyancer or solicitor who has standard documentation available, which is then adapted to match your particular sale.

Each state in Australia has individual rules and methods of presenting a Vendors Statement. This is why it is advisable to engage the services local conveyancer or solicitor.

Also ask them to supply a soft copy, as buyers may request this.

It is best to get the contract of sale in place as soon as possible so that you are available to give it to prospective buyers on the same day that they request them.  

(Q) Agents say they have a database of buyers and they can sell my property very quickly. Is that true?

(A) This is one of the biggest fallacies that agents promote! If you were looking to buy a property, would you wait for agent to let you know about a property or would you rather be actively seeking a property on portals such as CommercialRealEstate.com.au and Business.Domain.com.au?

Buyers don’t passively wait for an agent to advise them about a property. They are out there actively doing their own research via the portals. By purchasing one of our packages, we will promote your property on various Australia’s portals such as SeekCommercial.com.au, Business.Domain.com.au, BSale.com.au, CommercialRealEstate.com.au for one low price and your property will remain out there until such time as it is sold.

But that’s not all. At No Agent Business we have the advantage of a buyer alert feature. We encourage buyers to register their personal details and the kind of property that they are seeking. When a matching property comes on the market, those buyers get an alert via email. As a vendor, you will also be alerted if there are appropriate buyers for your property.

We presently have thousands of registered buyers looking for properties across Australia.

(Q) Is it legal to sell your own property?

(A) Yes is it completely legal to sell your property privately. There is no law that prohibits owners from selling their own properties privately without an agent!

(Q) Does it take long to sell a property?

(A) This is dependent on many aspects such as demand for a location, the price that you are asking for your property and your exposure.

As a rule, Agents like to keep your listing for at least 3 months. The logic behind this is that they are unsure as to the time frame of selling your commercial property or business. If you are in a position that you HAVE to sell straight way, then we suggest conducting the STRONGEST campaign that you can to achieve the MAXIMUM EXPOSURE you can in the shortest time possible. If this is the situation in which you find yourself, contact us for a free, no obligation discussion.

If however you do not have to sell straight away, then the time frame is entirely up to you. Whether you are in a hurry or not, it is vital that you aim to achieve the best exposure and value for money possible. The several packages we offer let you make up your mind as to what’s best for your needs.

(Q) How can you afford to offer this service for such low prices?

(A) No Agent Business has been a sustainable business since 1999 (previously operated under No Agent Property brand) and in fact, one of the first private selling websites on the market. It’s simple. Our package prices are based on high volume and low profit. This means that our customers can sell privately at a very economical cost.

When choosing a private seller company, it is important to check the longevity and sustainability of that company. Over the years numerous businesses have been launched, money taken money and then folded. No Agent Business is an official subscriber to all the portals that are advertised on our site and we are here to support your sale. 

Miscellaneous

Miscellaneous

 (Q) If I am selling privately, how can buyers find my business or commercial property?

(A) The short answer is one word and one word only - Internet! These days

 (Q) If I am selling privately, how can buyers find my business or commercial property?

(A) The short answer is one word and one word only - Internet! These days most people look to the Internet when they are looking for just about anything. This includes businesses and commercial properties. And the most frequented Australian business and commercial property portals are SeekCommercial.com.au, Business.Domain.com.au, BSale.com.au, CommercialRealEstate.com.au! That’s exactly where your property will be exposed if you choose to list with No Agent Business and buy either Premium or Ultimate package.

(Q) How do I get in contact with you should I have any questions?

(A) We can be reached via telephone, Livechat (bottom right hand corner of our website) or email.

Our business hours are 9.00am till 9.00pm Eastern Standard Time 7 days a week! The friendly staff at No Agent Business is ready and willing to respond to any of your questions even prior to your listing your property with us and continuing right through to the sale!

Please remember, when you selling your property through No Agent Business – you are not alone!

(Q) Agents tell me that they have database of buyers and they can sell my property very fast. Is that true?

(A) This is one of the biggest fallacies that agents promote! If you were looking to buy a business, would you wait for a broker agent to let you know about a business or would you rather be actively seeking a business yourself?

Buyers don’t passively wait for a broker to advise them about a property. They are out there actively doing their own research via the portals. When you purchase one of our packages, we will advertise you business or commercial property on various Australia’s portals for one low price and your business or commercial property will remain live until such time as it is sold

At No Agent Business we have a Business Alert feature where we motivate buyers to register their personal details and business/property criteria that they seek. When businesses or properties come on the market, those buyers get alerted via email. As a seller, you will also be alerted and notified if there are matching buyers for your business or commercial property.

We currently have thousands of buyers registered with us looking for businesses and commercial properties across Australia.

(Q) I don't have good photos to post with my listing. Can you help?

(A) Having good photos representing your business is essential! We highly recommend you spend a little bit extra and get professional photos taken. This will most definitely help entice more buyers.

Depending on where you live, we can arrange for photography for your business or commercial property at a very fair price. Call us and we’ll help you out.

(Q) I get calls from agents claiming that they have a buyer that they want to introduce. What should I do?

(A) Very seldom, an agent might have a legitimate buyer, however, in many instances agents use this ruse to make contact with the seller. Be cautious!

Bear in mind that a serious buyer will view your property online and will make contact you if your property matches his needs. A buyer will not sit back passively and wait for an agent to show them the property.

You just need to guarantee that you maximise your exposure to the market by listing your property on all major business and commercial property portals.

(Q) My business is in regional area. Can you help me sell it?

(A) Yes, we certainly can! Many of our customers are from regional areas. So give us a call and we’ll assist with the process.